Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Nexus Innovations is urgently hiring a Part-Time Technical Support Specialist to join our growing team in Austin, Texas. This role offers the perfect blend of remote flexibility and on-site collaboration, allowing you to work around your schedule while making a significant impact on our client's IT infrastructure.
As a key member of our support team, you will be the first line of defense for our users, ensuring seamless access to technology and resolving issues with speed and professionalism.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues ranging from printer malfunctions to software installation and browser troubleshooting.
- Remote & On-Site Assistance: Provide expert support via phone, email, and remote desktop tools, as well as assisting with on-site visits when necessary.
- Incident Management: Log and track all support tickets in our CRM system, ensuring clear communication with both the user and the development team.
- System Maintenance: Perform routine software updates, patch management, and basic hardware maintenance to ensure system stability.
- User Training: Create simple guides and tutorials to help non-technical staff navigate common software applications.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Computer Science or IT is a plus.
- Experience: Previous experience in a technical support or help desk role is preferred.
- Technical Skills: Proficiency with Windows 10/11, Microsoft Office Suite, and basic knowledge of networking concepts (LAN, Wi-Fi, VPN).
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Availability: Must be available to work a flexible schedule, including evenings and weekends, to meet business demands.