Job Description
Are you a tech-savvy problem solver looking for a flexible schedule in the heart of Silicon Valley? Apex Innovations is seeking a dedicated Part-Time Technical Support Specialist to join our high-growth team. We pride ourselves on delivering exceptional service to our clients and offer a collaborative, modern work environment where your skills will truly shine.
In this role, you will act as the first line of defense for our client's technical needs, ensuring seamless operations and high satisfaction. If you are looking for a direct hire opportunity that values your expertise and offers a great work-life balance, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($22 - $30/hr).
- Flexible part-time schedule.
- Modern office amenities in downtown San Jose.
Responsibilities
- Provide expert technical support via phone, email, and remote desktop tools to resolve hardware and software issues efficiently.
- Troubleshoot and diagnose network connectivity problems, printer malfunctions, and operating system errors.
- Document all incidents, resolutions, and customer interactions in our ticketing system (Zendesk/Jira) to maintain accurate records.
- Collaborate with the IT engineering team to escalate complex issues and implement preventative maintenance strategies.
- Maintain a clean and organized workspace, ensuring all equipment is labeled and accessible.
- Conduct basic training sessions for end-users on new software installations and security protocols.
Qualifications
- Minimum of 1-2 years of experience in a technical support or help desk environment.
- Strong knowledge of Windows and macOS operating systems, including troubleshooting and patch management.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and common office hardware (printers, scanners, routers).
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively within a part-time capacity.
- Associate degree or certificate in IT, Computer Science, or a related field is preferred.