Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Digital Solutions is seeking a talented Part-Time Technical Support Specialist to join our dynamic team in Jacksonville, FL. We pride ourselves on a culture of innovation and work-life balance, making this an ideal opportunity for students or professionals seeking supplemental income.
In this role, you will serve as the first line of defense for our clients, ensuring seamless technology integration and superior user experiences. You will work in a collaborative environment where your technical expertise is valued and your professional growth is supported.
Why Join Us?
- Flexible hours tailored to your availability.
- Competitive hourly wage.
- Opportunity to work with cutting-edge technology.
- Professional development and mentorship opportunities.
Responsibilities
- Diagnose and Resolve: Troubleshoot hardware, software, and network connectivity issues for end-users in a timely and efficient manner.
- Customer Communication: Provide exceptional support via chat, email, and phone, ensuring a positive and professional tone in every interaction.
- Documentation: Maintain accurate records of technical issues, resolutions, and customer feedback in our ticketing system.
- Onboarding Assistance: Assist in the setup and configuration of devices for new team members and clients.
- Remote Support: Utilize remote desktop tools to guide users through complex troubleshooting steps.
- Team Collaboration: Communicate effectively with the engineering and product teams to escalate complex bugs or feature requests.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: 1-2 years of experience in technical support, help desk, or customer service roles.
- Technical Skills: Proficient in Windows and macOS operating systems; basic knowledge of networking, printers, and peripherals.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Soft Skills: Patient, empathetic, and solution-oriented attitude.