Job Description
Apex Digital Solutions is urgently hiring a dedicated Part-Time Technical Support Specialist to join our dynamic team in New York. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is eager to contribute to our direct-hire workforce. If you have a passion for technology and exceptional customer service skills, this is the perfect opportunity for you.
As a key member of our IT team, you will provide top-tier technical assistance to our diverse clientele. We offer a flexible schedule, competitive pay, and the chance to grow your career with a stable, direct-hire employer.
Responsibilities
- Provide exceptional technical support via phone, email, and live chat to resolve hardware and software issues.
- Troubleshoot network connectivity problems and guide users through complex technical procedures.
- Document all support tickets, resolutions, and customer interactions in our CRM system.
- Collaborate with senior IT staff to diagnose and escalate complex technical issues.
- Maintain a deep understanding of the latest software updates and security protocols.
- Conduct basic training sessions for new users regarding company software and tools.
- Ensure all technical documentation is up-to-date and easily accessible.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or customer service.
- Strong knowledge of Microsoft Office Suite and Google Workspace.
- Excellent written and verbal communication skills with a focus on clarity and patience.
- Ability to work independently in a remote setting with minimal supervision.
- Proficiency in troubleshooting operating systems (Windows and macOS).
- Valid driver's license (optional, for on-site training if required).