Job Description
Wichita Global Tech Solutions is looking for a dedicated Part-Time Remote Tech Support Specialist to join our diverse, international team. We are a foreigner-friendly employer committed to building a global workforce from the heart of Kansas. This role is perfect for bilingual professionals or English speakers looking for flexible work-life balance while contributing to a world-class support team.
Why Join Us?
- 100% Remote Work: Work from anywhere in the world.
- Inclusive Culture: We celebrate diversity and support international applicants.
- Flexible Hours: Set your own schedule around your lifestyle.
If you are a tech-savvy problem solver with excellent communication skills, we want to hear from you.
Responsibilities
- Provide technical assistance to customers via chat, email, and phone.
- Diagnose and troubleshoot software and hardware issues efficiently.
- Maintain detailed records of customer interactions and solutions.
- Collaborate with the engineering team to document bugs and feature requests.
- Ensure high customer satisfaction scores through empathetic and clear communication.
- Stay updated on new software releases and company protocols.
Qualifications
- Fluent in English (Bilingual preferred but not required).
- High-speed internet connection and a dedicated workspace.
- Basic computer literacy and troubleshooting knowledge.
- Ability to work independently with minimal supervision.
- Previous customer support experience is a plus but not mandatory.
- Reliable access to a computer and necessary peripherals.