Job Description
We are a dynamic tech firm based in the heart of Chandler, AZ, seeking a Part-Time Remote Support Specialist to join our diverse team. We are proud to be one of the most foreigner-friendly employers in the region, welcoming talent from around the globe who are fluent in English and passionate about technology. This role offers the perfect work-life balance for students, expats, or anyone looking for a flexible schedule without compromising on professional growth.
Why Join Us?
- International Candidates Welcome: We do not require US citizenship or a green card for this role.
- Flexible Hours: Set your own schedule around your lifestyle.
- Modern Tools: Work with the latest CRM and support software.
Responsibilities
- Provide tier-1 technical support via live chat and email to a global customer base.
- Diagnose and resolve software, hardware, and connectivity issues efficiently.
- Maintain detailed records of all customer interactions in our ticketing system (Zendesk/Intercom).
- Escalate complex technical issues to senior engineers while keeping customers updated.
- Contribute to the internal knowledge base by writing clear troubleshooting guides.
- Collaborate with cross-functional teams to improve product usability based on user feedback.
Qualifications
- Fluent in English (both written and verbal) with excellent communication skills.
- High school diploma or equivalent; technical certifications are a plus but not mandatory.
- Familiarity with basic operating systems (Windows, macOS) and internet browsers.
- Reliable high-speed internet connection and a dedicated quiet workspace.
- Ability to work part-time hours (20-30 hours per week) with some evening availability.
- Strong problem-solving mindset and a patient, customer-centric attitude.