Job Description
Join our dynamic team at Capital Tech Solutions as a Part-Time IT Support Specialist in the heart of Washington, DC. We're seeking innovative tech professionals to deliver exceptional IT services while enjoying flexible scheduling and comprehensive visa sponsorship. This role offers the perfect blend of technical challenge and work-life balance in a government-adjacent tech environment.
Responsibilities
- Provide tier-1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access control systems
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and proactively address performance bottlenecks
- Support cloud services implementation (Azure/AWS experience preferred)
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 2+ years of hands-on IT support experience
- Active security clearance or ability to obtain one (required for government clients)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network diagnostics tools
- Excellent written and verbal communication abilities
- Eligibility for visa sponsorship (H-1B, O-1, or other relevant visas)