Job Description
Join Our Growing Team at Apex Digital Systems!
We are currently hosting a Hiring Event for a dynamic Part-Time IT Support Specialist. If you are looking for a role that offers flexibility, growth potential, and the chance to work with cutting-edge technology, this is your opportunity.
As a part of our support team, you will play a crucial role in ensuring our clients' digital infrastructure runs smoothly. Whether it's troubleshooting hardware issues or assisting with software queries, you will be the face of our technical excellence.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware and software issues for end-users in a timely and professional manner.
- Technical Assistance: Provide remote and on-site support for operating systems, printers, and network connectivity.
- Ticket Management: Log and track all support requests using our ticketing system to ensure comprehensive documentation.
- Hardware Support: Perform basic maintenance, installation, and configuration of workstations and peripherals.
- Customer Service: Deliver exceptional support with patience and clarity, translating complex technical jargon into understandable solutions.
- System Updates: Assist in the deployment of software updates and patches to ensure system security and stability.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Information Technology or equivalent experience is a plus.
- Experience: 1+ years of experience in a technical support or help desk role.
- Technical Skills: Proficiency in Microsoft Windows (10/11) and Office Suite; familiarity with networking concepts is highly desired.
- Communication: Strong verbal and written communication skills with the ability to interact with diverse users.
- Availability: Must be available for the upcoming Hiring Event and flexible to work part-time hours as scheduled.
- Problem Solving: A logical approach to troubleshooting and a passion for learning new technologies.