Job Description
Are you a people person with a knack for problem-solving? Sunset Digital Solutions is looking for a dedicated Part-Time E-commerce Customer Support Specialist to join our growing team in Long Beach, CA.
We pride ourselves on delivering top-tier service and are seeking someone who thrives in a fast-paced environment. Whether you are looking to supplement your income or start a career in tech support, this role offers the perfect balance of flexibility and professional growth.
Why Join Us?
- Flexible part-time schedule (20-30 hours per week).
- Competitive hourly rate with performance bonuses.
- Opportunity to work in a modern, collaborative office environment.
- Employee discounts on company products.
Ready to make an impact? Apply today!
Responsibilities
- Manage high-volume customer inquiries via email, live chat, and phone with a focus on resolution.
- Troubleshoot e-commerce platform issues and provide clear, step-by-step solutions.
- Update customer accounts and maintain accurate records in our CRM system.
- Collaborate with the logistics and product teams to resolve shipping and order concerns.
- Provide feedback on common customer pain points to help improve our products and services.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- 1+ years of experience in customer service or technical support.
- Proficiency with CRM software and basic computer operations.
- Excellent written and verbal communication skills.
- Ability to work flexible hours, including occasional weekends or evenings.