Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Apex Solutions Group! We're seeking enthusiastic individuals to deliver exceptional support to our valued clients. This immediate-start opportunity offers flexible hours (20-25 hrs/week) in a fast-paced, rewarding environment. Perfect for students, career changers, or those seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive workplace culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product-related questions efficiently
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Document interactions and provide feedback to improve processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or support experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends as needed
- Must be authorized to work in the US