Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist and make an immediate impact! We're hiring motivated individuals in Charlotte, NC to deliver exceptional client experiences while enjoying flexible scheduling. This role offers competitive pay, comprehensive training, and the opportunity to grow within a forward-thinking organization. Perfect for students, career changers, or professionals seeking work-life balance. Immediate start available!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to escalate complex issues when needed
- Process transactions and ensure data integrity
- Contribute to continuous improvement initiatives
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Valid work authorization in the US