Job Description
Join our dynamic team in Nashville and make an immediate impact! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This flexible role offers competitive pay, training, and opportunities for advancement. Perfect for students, career-changers, or those seeking supplemental income. Apply now and start your journey with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions in CRM system with precision
- Collaborate with team to improve service protocols
- Meet/exceed performance metrics for response time and resolution
- Assist with onboarding new team members as needed
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Basic technical troubleshooting aptitude