Job Description
Join our dynamic team at Wichita Community Services and make a meaningful impact in your community! We're seeking passionate individuals to deliver exceptional customer experiences while supporting vital local initiatives. This flexible part-time role offers the perfect opportunity to develop professional skills in a supportive environment. Direct hire position with competitive compensation and growth opportunities. Enjoy a collaborative culture focused on community betterment and professional development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve customer concerns efficiently while maintaining service excellence standards
- Accurately document interactions and update client information in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Assist with community outreach programs and event coordination
- Process transactions and maintain accurate financial records
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or related experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible hours including evenings and weekends
- Valid Kansas driver's license and reliable transportation
- Commitment to community service and local engagement