Job Description
Join our award-winning team at Pacific Horizon Solutions and launch your career immediately! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences in our vibrant San Diego headquarters. This role offers flexible scheduling, rapid onboarding, and direct exposure to industry-leading training programs. Perfect for students, career-changers, or professionals seeking work-life balance without compromising growth opportunities.
Enjoy a collaborative environment with modern amenities, competitive benefits including health stipends, and performance-based incentives. Our commitment to professional development means you'll gain transferable skills in communication, conflict resolution, and CRM systems – all while making a tangible impact on our clients' success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex issues using Salesforce CRM and proprietary support tools
- Process transactions and maintain accurate customer records in real-time
- Collaborate with cross-functional teams to escalate unresolved cases
- Contribute to process improvement initiatives through weekly feedback sessions
- Participate in quarterly training modules to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or retail experience
- Proficiency in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities with data-driven approach
- Valid California ID and reliable transportation