Job Description
Join our dynamic team at Heartland Hospitality Group as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional guest experiences without requiring a college degree. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement in Kansas City's vibrant hospitality scene. If you're passionate about helping people and thrive in fast-paced environments, apply today to start your rewarding career journey!
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person interactions
- Process reservations, bookings, and payment transactions accurately
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with team members to ensure seamless service delivery
- Maintain detailed records of customer interactions and feedback
- Assist with event coordination and venue preparations as needed
Qualifications
- High school diploma or equivalent (no degree required)
- Minimum 6 months customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including evenings and weekends
- Proficient in basic computer applications and reservation systems
- Positive attitude with problem-solving mindset
- Valid driver's license and reliable transportation