Job Description
Join our dynamic team at Blue Ridge Retail Solutions as a Part-Time Customer Service Specialist! We're seeking friendly, detail-oriented individuals to deliver exceptional customer experiences in our vibrant Charlotte location. This flexible role (20-25 hours/week) offers competitive pay and growth opportunities within a supportive environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer concerns promptly and escalate complex issues to management
- Assist with inventory management and product displays to ensure optimal store presentation
- Collaborate with team members to maintain a clean, organized sales floor
- Participate in ongoing product knowledge training to stay current with offerings
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or retail experience preferred
- Exceptional communication and interpersonal skills
- Basic proficiency with POS systems and Microsoft Office Suite
- Strong problem-solving abilities with a customer-first mindset
- Flexibility to work evenings, weekends, and holidays as needed
- Reliable transportation and punctual attendance record