Job Description
Join Urban Retail Solutions as a Part-Time Customer Service Specialist and become the face of our premium shopping experience in downtown Chicago! We're seeking energetic individuals to deliver exceptional service while supporting our luxury retail operations. This role offers immediate start with flexible scheduling (20-25 hrs/week) and growth potential within our award-winning team. Enjoy competitive pay, employee discounts, and a vibrant work environment in the heart of the Magnificent Mile.
Responsibilities
- Provide personalized customer assistance across multiple sales channels (in-store, phone, chat)
- Process transactions accurately while maintaining cash handling security protocols
- Resolve customer inquiries with empathy and product expertise
- Support visual merchandising and inventory management tasks
- Collaborate with team members to achieve daily sales targets
- Operate POS systems and maintain digital customer records
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service or retail experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including weekends/holidays
- Basic proficiency with POS systems and digital tools
- Strong attention to detail and problem-solving abilities
- Professional appearance and polished interpersonal skills
- Authorized to work in the United States