Job Description
Join our dynamic team at Urban Retail Group as a Part-Time Customer Service Specialist in the heart of Los Angeles! We're seeking passionate individuals who thrive in fast-paced environments and excel at creating exceptional customer experiences. Enjoy flexible scheduling, competitive pay, and the opportunity to grow with a leading retail innovator. Perfect for students, professionals, or anyone seeking work-life balance without compromising on impact.
Responsibilities
- Deliver exceptional in-person and phone customer service with a warm, professional demeanor
- Process transactions accurately using POS systems while maintaining security protocols
- Resolve customer inquiries and escalations with empathy and efficiency
- Collaborate with team members to maintain organized, visually appealing store environments
- Assist with inventory management and merchandising tasks as needed
- Contribute to a positive team culture through open communication and mutual support
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong verbal communication skills and approachable personality
- Basic math proficiency and comfort with technology (POS systems)
- Flexible availability including weekends and evening shifts
- Valid California driver's license (for occasional inventory runs)
- Ability to stand for extended periods and lift up to 25 lbs