Job Description
Join Chicago's premier hospitality team as a Part-Time Customer Service Specialist! We're urgently seeking energetic professionals to deliver exceptional guest experiences in our downtown Chicago venues. This flexible role offers competitive pay and growth opportunities within a dynamic, award-winning organization. Perfect for students and career changers seeking work-life balance in the Windy City.
Responsibilities
- Deliver exceptional customer service across multiple touchpoints including phone, email, and in-person interactions
- Manage reservation systems and coordinate guest bookings with precision
- Resolve client inquiries and complaints with empathy and efficiency
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed records of customer interactions and feedback
- Support venue operations during peak hours and special events
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or hospitality experience
- Exceptional verbal/written communication skills
- Proficiency with reservation software and CRM systems
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Chicago tourism landscape a plus
- Valid Illinois driver's license (if applicable to role)