Job Description
Join our dynamic team at Urban Retail Group as a Part-Time Customer Service Specialist in downtown Chicago! We're seeking energetic individuals to deliver exceptional service in our fast-paced retail environment. This role offers flexible scheduling and immediate start opportunities for those ready to thrive in a customer-facing position.
As a key member of our team, you'll engage directly with diverse clientele, resolve inquiries efficiently, and contribute to a positive shopping experience. Perfect for students, professionals seeking supplemental income, or those transitioning careers.
Responsibilities
- Provide exceptional customer service through in-person interactions and digital channels
- Process transactions accurately and maintain organized sales records
- Assist with inventory management and visual merchandising
- Resolve customer complaints with professionalism and empathy
- Collaborate with team members to achieve daily sales targets
- Train on new product knowledge and company protocols
- Uphold brand standards in all customer touchpoints
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- 6+ months customer service or retail experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Basic proficiency with POS systems and digital tools
- Positive attitude and problem-solving mindset
- Must be available for immediate start
- Chicago residency preferred (no relocation assistance)