Job Description
Join our dynamic team at Urban Retail Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences in our Manchester flagship store. This flexible role (20-25 hours/week) offers competitive pay, comprehensive training, and opportunities for career growth. Ideal for students or professionals seeking work-life balance in a vibrant retail environment.
Our Manchester location in the heart of the city centre provides easy access via public transport, with modern facilities and a supportive team culture. Enjoy employee discounts, flexible scheduling, and the chance to develop valuable skills in customer relationship management.
Responsibilities
- Deliver outstanding customer service through in-person and digital channels
- Process transactions accurately using POS systems and handle cash/secure payments
- Resolve customer inquiries and complaints with professionalism and empathy
- Assist with visual merchandising and inventory management tasks
- Collaborate with team members to achieve daily sales targets
- Uphold brand standards through consistent product knowledge and presentation
Qualifications
- Previous customer service or retail experience preferred
- Strong communication and interpersonal skills
- Ability to work weekends and evenings on a rotational basis
- Basic proficiency with retail technology and POS systems
- Positive attitude with problem-solving aptitude
- Reliable transportation to Manchester city centre location
- Right to work in the UK without sponsorship