Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Charlotte, NC! We're seeking a passionate individual to deliver exceptional customer experiences while supporting our growing retail operations. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within our innovative retail environment.
Why You'll Love Working With Us:
- Competitive hourly rate with performance incentives
- Flexible scheduling including weekends and evenings
- Comprehensive product and soft skills training
- Employee discount program
- Collaborative team culture focused on growth
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer concerns promptly and escalate complex issues to management
- Support inventory management through stock counting and visual merchandising
- Collaborate with team members to maintain store standards and cleanliness
- Actively participate in team meetings and training sessions
- Contribute to sales goals through product knowledge and upselling techniques
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or retail experience preferred
- Exceptional communication and interpersonal skills
- Basic proficiency with POS systems and Microsoft Office
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude with a customer-first mindset
- Valid North Carolina driver's license if transporting company materials