Job Description
Join our dynamic team at Coastal Commerce Hub, where we're revolutionizing customer experiences in Brighton's vibrant retail scene. We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our diverse clientele. This role offers flexible hours and the opportunity to grow your skills in a supportive, fast-paced environment. If you thrive on helping others and enjoy working in a coastal city with a lively community, we want to hear from you!
Responsibilities
- Deliver outstanding in-person and remote customer support via phone, email, and live chat
- Process transactions accurately using our POS system while maintaining cash handling best practices
- Resolve customer inquiries with empathy and efficiency, escalating complex issues appropriately
- Collaborate with team members to maintain optimal store operations and merchandising standards
- Actively participate in product knowledge training to provide expert recommendations
- Contribute to a positive team culture through proactive communication and collaboration
Qualifications
- Previous customer service or retail experience preferred but not essential
- Exceptional verbal communication and interpersonal skills
- Strong problem-solving abilities with a solutions-oriented mindset
- Proficiency with digital tools including CRM software and Microsoft Office
- Availability to work weekends, evenings, and bank holidays
- Right to work in the United Kingdom
- Basic numeracy skills for transaction processing