Job Description
Are you a motivated professional looking for a part-time opportunity in the vibrant heart of Nashville? Nashville Tech Solutions is urgently hiring a Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional support to our clients and are looking for someone who thrives in a fast-paced environment.
In this role, you will be the face of our brand, ensuring our customers receive the highest level of service. We offer a flexible schedule, competitive pay, and a collaborative culture that values your contributions.
Why Join Us?
- Flexible part-time hours to fit your lifestyle.
- Competitive hourly wage starting at $15.00.
- Opportunity for growth within the company.
- Modern office environment in downtown Nashville.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Process customer orders, returns, and exchanges accurately and in a timely manner.
- Maintain a thorough understanding of company products, services, and policies to provide accurate information.
- Document all customer interactions and feedback in the CRM system.
- Collaborate with the sales and technical teams to escalate complex issues.
- Assist with inventory management and basic data entry tasks as needed.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is preferred but not required.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively.
- Must be available to work a set shift, including weekends or holidays as required.