Job Description
Join our dynamic team at Motor City Retail Solutions as a Part-Time Customer Service Representative! We're seeking friendly, tech-savvy individuals to deliver exceptional service to our diverse clientele in the heart of Detroit. This flexible 20-25 hour/week role offers competitive pay and the opportunity to grow with a forward-thinking company. If you're passionate about problem-solving and enjoy working in a fast-paced retail environment, we want to hear from you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with professionalism
- Process transactions accurately using POS systems and maintain organized records
- Resolve customer complaints efficiently and escalate complex issues appropriately
- Collaborate with team members to ensure seamless store operations
- Assist with inventory management and merchandising tasks
- Participate in training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and point-of-sale systems
- Ability to work flexible evenings/weekends
- Valid driver's license and reliable transportation
- Positive attitude with problem-solving mindset