Job Description
Join our dynamic team at Fresno Community Services! We're urgently seeking part-time Customer Service Associates to deliver exceptional support to our growing client base. This flexible role offers 20-25 hours/week with competitive pay and immediate start dates. Perfect for students or professionals seeking work-life balance while making a meaningful impact in our community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process transactions and maintain accurate client records
- Resolve customer concerns with empathy and efficiency
- Collaborate with team members to improve service workflows
- Contribute to daily performance metrics and quality standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficiency with CRM software and MS Office Suite
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends
- Valid California driver's license (if field visits required)
- Bilingual English/Spanish highly desirable