Job Description
Join Pacific Retail Group's dynamic team as a Part-Time Customer Experience Specialist in sunny San Diego! We're seeking enthusiastic individuals to deliver exceptional service at our flagship waterfront location. This role offers flexible scheduling (15-25 hours/week) with opportunities for growth in our retail management track. Enjoy competitive pay, employee discounts, and a vibrant work environment in America's Finest City.
Responsibilities
- Deliver personalized customer service across multiple touchpoints (in-store, phone, digital)
- Process transactions and maintain accurate inventory records
- Train new associates on brand standards and operational procedures
- Resolve customer inquiries with empathy and solution-oriented approaches
- Collaborate with visual merchandising team to maintain product displays
- Contribute to weekly sales meetings with actionable insights
- Support special event activations during peak seasons
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Proficiency with POS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedule including weekends/holidays
- Valid California driver's license (for occasional store transfers)
- Spanish fluency strongly preferred
- Basic merchandising knowledge