Job Description
Join our dynamic team at Oakland Retail Collective, where community meets commerce! We're seeking passionate individuals to elevate our customers' experience in a vibrant downtown Oakland setting. As a Part-Time Customer Experience Specialist, you'll be the heartbeat of our store, creating memorable interactions while supporting our mission to make shopping accessible and joyful. Enjoy flexible scheduling, competitive hourly pay, and the opportunity to grow within a locally-owned business that values your unique contributions.
This role is perfect for students, career-changers, or anyone seeking a fulfilling part-time commitment. Our inclusive culture thrives on diversity, creativity, and genuine customer care. If you're ready to bring your authentic self to work while making a positive impact in your community, we encourage you to apply!
Responsibilities
- Deliver exceptional in-person customer service with warm, knowledgeable interactions
- Process transactions accurately using POS systems while maintaining cash accountability
- Manage inventory tasks including stock replenishment and visual merchandising
- Resolve customer inquiries with empathy and creative problem-solving
- Collaborate with team members to maintain a clean, organized sales floor
- Support marketing initiatives through social media engagement and local outreach
- Participate in product training sessions to stay current on inventory and features
Qualifications
- Minimum 6 months customer service or retail experience preferred
- Strong communication skills with ability to engage diverse clientele
- Basic math proficiency for cash handling and inventory management
- Availability to work evenings, weekends, and holidays (20-25 hours/week)
- Comfortable with technology including POS systems and mobile apps
- Valid California driver's license and reliable transportation
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Passion for Oakland's local business community and sustainability values