Job Description
Join Philadelphia's premier boutique hotel team as a Part-Time Customer Experience Specialist! We're seeking energetic individuals to deliver exceptional guest experiences while maintaining our luxurious standards. This flexible role offers competitive pay, dynamic work environment, and opportunities for growth in the hospitality industry.
Located in Center City, our hotel combines modern elegance with Philly's vibrant culture. Enjoy complimentary parking, employee discounts, and a supportive team culture that values work-life balance.
Responsibilities
- Deliver personalized guest services including check-in/check-out, concierge support, and local recommendations
- Manage reservations and optimize room assignments for maximum guest satisfaction
- Handle billing inquiries and resolve guest concerns with professionalism and empathy
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Execute upselling strategies for premium services and amenities
- Maintain detailed guest preference profiles for personalized experiences
- Participate in weekly training sessions to enhance service excellence
Qualifications
- Previous customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Proficiency with hotel management software (Opera a plus)
- Strong problem-solving abilities with attention to detail
- Flexible availability including weekends and holidays
- Valid Pennsylvania driver's license (if required for errands)
- Positive attitude and commitment to luxury service standards