Job Description
Join our award-winning Southern Hospitality Group as a Part-Time Customer Experience Specialist in vibrant Charlotte, NC! We're seeking energetic professionals to deliver exceptional service while enjoying flexible scheduling and a dynamic work environment. Perfect for students, career-changers, or those seeking work-life balance. Our team thrives on creating memorable guest experiences through genuine warmth and attention to detail.
Responsibilities
- Deliver personalized customer service exceeding expectations through active listening and problem-solving
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve guest inquiries with empathy and efficiency, escalating when necessary
- Collaborate with team members to ensure seamless operations during peak hours
- Contribute to a positive work culture by demonstrating Southern Hospitality values
- Participate in ongoing training to enhance product knowledge and service standards
Qualifications
- High school diploma or equivalent; hospitality or retail experience preferred
- Exceptional communication skills with ability to connect with diverse clientele
- Proficiency in multitasking and adaptability in fast-paced environments
- Basic math skills for accurate transaction processing
- Strong attention to detail and commitment to cleanliness standards
- Flexible availability including evenings, weekends, and holidays
- Valid North Carolina driver's license (for occasional off-site errands)