Job Description
Join Urban Retail Solutions' dynamic team as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to elevate our client interactions in Indianapolis. Enjoy flexible hours, competitive pay, and a vibrant workplace culture focused on growth and excellence. Perfect for students, parents, or professionals seeking supplemental income. Apply today to become part of Indianapolis' premier retail experience!
Responsibilities
- Deliver exceptional customer service across phone, email, and in-person channels
- Process transactions with accuracy while maintaining brand standards
- Resolve customer inquiries using problem-solving best practices
- Collaborate with team to optimize store operations and inventory
- Assist with visual merchandising and product displays
- Contribute to sales goals through upselling and cross-selling
- Maintain detailed transaction and customer interaction records
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or retail experience preferred
- Proficient with POS systems and Microsoft Office Suite
- Strong verbal communication and conflict resolution skills
- Ability to work evenings/weekends (15-25 hours/week)
- Valid Indiana driver's license (for occasional inventory runs)
- Basic math skills for cash handling and inventory management
- Positive attitude with customer-first mindset