Job Description
Join our award-winning retail team in Fort Worth! Horizon Retail Group is seeking passionate Part-Time Customer Experience Specialists to deliver exceptional service in our dynamic downtown location. This role offers flexible scheduling and growth opportunities within a supportive environment. Ideal for students, career-changers, and those seeking work-life balance.
What We Offer:
- Competitive hourly pay plus performance incentives
- Flexible weekday/evening shifts (15-25 hrs/week)
- Comprehensive product training
- Employee discounts and wellness benefits
- Clear career advancement path
Responsibilities
- Deliver personalized customer service across multiple channels (in-store, phone, chat)
- Process transactions accurately using POS systems
- Resolve customer inquiries with empathy and efficiency
- Maintain organized product displays and store appearance
- Collaborate with team to achieve sales targets
- Update customer profiles and preferences in CRM system
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college students encouraged)
- 6+ months customer service or retail experience
- Strong communication and conflict resolution skills
- Basic proficiency with POS systems and MS Office
- Flexible availability including weekends
- Valid Texas ID for employment verification
- Ability to stand/walk for extended periods
- Positive attitude and problem-solving mindset