Job Description
Join our award-winning hospitality team at Coastal Living Resorts and deliver unforgettable experiences to guests in paradise! We're seeking enthusiastic Part-Time Customer Experience Specialists to serve as the heart of our operations in sunny Miami Beach. This flexible role offers competitive pay, dynamic work environment, and opportunities to grow with a premier Florida resort brand.
As a Customer Experience Specialist, you'll be the first point of contact for our international guests, ensuring seamless check-ins, resolving inquiries with grace, and creating memorable moments that keep visitors returning to Florida's shores. Perfect for students, travelers, and locals seeking rewarding part-time work with schedule flexibility.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservation systems and handle payment transactions accurately
- Resolve guest inquiries with professionalism and local expertise
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with event setup and VIP guest experiences
- Maintain pristine lobby and common areas
- Contribute to positive online reviews through exceptional service
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 6+ months customer service experience in fast-paced environments
- Proficiency in multilingual communication (Spanish highly valued)
- Flexible availability including weekends, evenings, and holidays
- Valid Florida driver's license (for resort errands)
- Exceptional problem-solving and conflict resolution skills
- Knowledge of Miami attractions and local services
- Ability to stand/walk for extended periods