Job Description
Join our dynamic team at Nexus Retail Solutions as a Part-Time Customer Experience Specialist in vibrant Charlotte, NC! We're seeking energetic professionals to deliver exceptional service while supporting our luxury retail clients. This flexible role offers 20-25 hours/week with competitive pay and growth opportunities in the booming Queen City retail sector.
Perfect for students, career-changers, or those seeking supplemental income, you'll work in a fast-paced environment where your interpersonal skills shine. Enjoy modern amenities, comprehensive training, and a supportive culture that values work-life balance.
Responsibilities
- Deliver personalized customer service through in-person and digital channels
- Process transactions using POS systems while maintaining 100% accuracy
- Execute visual merchandising standards to enhance brand presentation
- Resolve customer inquiries with empathy and solution-oriented approaches
- Collaborate with team members to achieve daily sales targets
- Contribute to inventory management and stock rotation processes
- Participate in seasonal promotional campaigns and events
Qualifications
- Minimum 1 year retail or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with point-of-sale systems (e.g., Square, Shopify POS)
- Ability to work flexible schedules including weekends/holidays
- Strong attention to detail and organizational abilities
- Valid North Carolina driver's license (for occasional store transfers)
- Basic knowledge of fashion retail trends and brands
- High school diploma or equivalent required