Job Description
Join InnovateHub Solutions as a Part-Time Customer Experience Specialist and become the face of our cutting-edge tech services in San Jose's vibrant tech ecosystem. We're seeking dynamic individuals who thrive in fast-paced environments to deliver exceptional client interactions while supporting our mission to revolutionize digital solutions. This flexible 20-25 hour/week role offers competitive compensation and the opportunity to work alongside industry innovators. Perfect for students, career changers, or professionals seeking supplemental income in Silicon Valley's heartland.
Responsibilities
- Deliver outstanding in-person and virtual customer support for B2B tech clients
- Manage client inquiries via phone, email, and in-person consultations
- Coordinate with technical teams to resolve complex service issues
- Maintain detailed client relationship documentation in CRM systems
- Support product demonstrations and onboarding sessions
- Collaborate with marketing team on client satisfaction initiatives
- Track performance metrics and identify service improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Available to work weekends and evenings (15-20 hours/week)
- Valid California driver's license (for occasional client site visits)
- Basic knowledge of SaaS technologies