Job Description
Join our dynamic team at Urban Retail Group as a Part-Time Customer Experience Specialist! We're seeking enthusiastic individuals to deliver exceptional service in our flagship London store. This flexible position (20-25 hours/week) is perfect for students, professionals seeking work-life balance, or career changers looking to enter retail. Enjoy competitive pay, staff discounts, and a vibrant workplace culture in the heart of the West End.
Our ideal candidate thrives in fast-paced environments, possesses strong communication skills, and shares our passion for customer satisfaction. Training provided – no prior retail experience necessary!
Responsibilities
- Deliver outstanding customer service across all touchpoints
- Process transactions accurately using POS systems
- Manage product displays and maintain visual merchandising standards
- Handle customer inquiries and resolve issues promptly
- Support inventory management and stock replenishment
- Collaborate with team members to achieve sales targets
- Adhere to health and safety protocols
Qualifications
- Excellent verbal communication skills
- Basic math proficiency for transaction handling
- Availability to work weekends and evenings
- Positive attitude with customer-first mindset
- Ability to stand for extended periods
- Reliable transportation to London store location
- Right to work in the United Kingdom
- No formal experience required - training provided