Job Description
Join our dynamic team at Urban Retail Group as a Part-Time Customer Experience Specialist in the heart of London! We're seeking passionate individuals to deliver exceptional service in our flagship store. This flexible position offers 20-25 hours weekly with competitive pay and growth opportunities. Perfect for students or professionals seeking work-life balance.
Why Work With Us?
• Premium retail environment with industry-leading training
• Staff discounts across our portfolio of brands
• Central London location with excellent transport links
• Supportive team culture focused on personal development
Responsibilities
- Deliver exceptional customer service through personalized assistance and product knowledge
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Manage visual merchandising standards to create an engaging shopping environment
- Resolve customer inquiries promptly and escalate complex issues to management
- Collaborate with team members to achieve sales targets and operational goals
- Participate in inventory management and stock replenishment activities
- Contribute to maintaining a clean, organized, and safe store environment
Qualifications
- Previous customer service or retail experience preferred but not essential
- Excellent communication skills with a friendly, approachable demeanor
- Strong attention to detail and numerical accuracy for transactions
- Ability to work flexibly across weekends and peak shopping periods
- Basic proficiency with digital devices and retail technology
- Proactive problem-solving skills with a solutions-oriented mindset
- Commitment to maintaining high visual and hygiene standards
- Legal authorization to work in the United Kingdom