Job Description
Join Philadelphia's premier boutique hotel as a Part-Time Customer Experience Specialist! Urban Oasis Hospitality is seeking dynamic individuals to deliver exceptional service in our vibrant downtown location. This role offers flexible scheduling (20-25 hours/week) with competitive pay and opportunities for growth in the hospitality industry. Perfect for students or professionals seeking work-life balance while making meaningful connections with guests from around the world.
Responsibilities
- Deliver personalized guest experiences through attentive service and local expertise
- Manage check-in/check-out procedures with efficiency and warmth
- Handle guest inquiries via phone, email, and in-person interactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate reservation records
- Assist with event setup and guest activities as needed
- Uphold brand standards through consistent service excellence
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible evenings/weekends
- Proficiency with reservation systems and POS technology
- Philadelphia local knowledge or willingness to learn
- High school diploma or equivalent required
- Valid Pennsylvania driver's license (for occasional errands)
- Ability to stand for extended periods