Job Description
Join our dynamic team at Nexus Retail Solutions as a Part-Time Customer Experience Specialist in the heart of Charlotte's Uptown district. We're seeking passionate individuals to deliver exceptional service while supporting our luxury retail clients. This flexible 20-25 hour/week role offers competitive pay, growth opportunities, and a vibrant work environment.
Perfect for students, career changers, or professionals seeking work-life balance. Enjoy comprehensive training, employee discounts, and the chance to build your customer service expertise in one of America's fastest-growing cities.
Responsibilities
- Deliver personalized customer service experiences across multiple luxury retail brands
- Process transactions accurately while maintaining brand standards
- Resolve customer inquiries with empathy and problem-solving skills
- Collaborate with cross-functional teams to enhance store operations
- Support inventory management and visual merchandising initiatives
- Utilize CRM systems to track customer interactions and preferences
- Contribute to achieving monthly sales targets through upselling techniques
Qualifications
- Minimum 1 year customer service or retail experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Proficiency with POS systems and basic retail software
- Strong attention to detail and organizational abilities
- Valid North Carolina driver's license and reliable transportation
- High school diploma or equivalent required
- Professional appearance and positive attitude