Job Description
Join Baltimore's premier wellness destination as a Part-Time Customer Experience Specialist! Urban Oasis Wellness Center is seeking a warm, energetic professional to deliver exceptional service in our serene downtown retreat. Perfect for students or career-changers seeking flexible hours in a rewarding environment.
Enjoy competitive pay, free wellness classes, and a supportive team culture. If you're passionate about holistic health and creating memorable client experiences, apply today!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage appointment scheduling and membership inquiries with precision
- Process payments and maintain accurate client records
- Support retail operations for wellness products and merchandise
- Collaborate with practitioners to ensure seamless client transitions
- Assist in maintaining a clean, welcoming environment
- Participate in monthly team training sessions
Qualifications
- High school diploma or equivalent; college students encouraged
- 1+ years customer service or retail experience preferred
- Exceptional communication and conflict resolution skills
- Proficient with scheduling software and POS systems
- Passion for wellness and holistic health practices
- Flexible availability including evenings and weekends
- Ability to multitask in a fast-paced environment
- Basic knowledge of CRM platforms