Job Description
Join our dynamic team as a Part-Time Customer Experience Specialist at Fort Worth Retail Solutions! We're seeking energetic individuals who thrive in fast-paced environments and are passionate about delivering exceptional service. This flexible role offers 20-25 hours/week with competitive compensation and opportunities for growth. Enjoy our modern workspace in downtown Fort Worth with free parking and a supportive culture focused on employee development. Perfect for students, parents, or professionals seeking work-life balance!
Responsibilities
- Deliver outstanding customer service via in-person and digital channels
- Resolve product inquiries and process returns/exchanges efficiently
- Operate POS systems and maintain accurate transaction records
- Collaborate with team to maintain organized and visually appealing store displays
- Contribute to inventory management and stock replenishment processes
- Actively identify upselling opportunities to enhance customer satisfaction
- Participate in weekly team training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience
- Proficiency with POS systems and basic computer applications
- Strong communication skills and problem-solving abilities
- Flexible schedule availability including weekends and holidays
- Valid Texas driver's license (if required for store runs)
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude with a passion for helping others