Job Description
Join Nashville's premier hospitality team as a Part-Time Customer Experience Specialist! We're seeking energetic professionals to deliver exceptional guest experiences while working flexible hours in Music City's vibrant downtown. Perfect for students, career changers, or those seeking supplemental income with growth opportunities.
Enjoy a premium work environment with competitive pay, free parking, and access to exclusive employee events at our luxury venues. This role offers immediate start date and training provided.
Responsibilities
- Deliver personalized service to 50+ guests daily across multiple touchpoints
- Resolve customer inquiries with empathy and efficiency using CRM systems
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain detailed documentation of guest interactions and feedback
- Contribute to continuous improvement initiatives for service excellence
- Support event coordination during peak weekends and holidays
Qualifications
- 1+ years customer service experience in hospitality or retail
- Proficiency with Microsoft Office and basic CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays (20-25 hrs/week)
- High school diploma or equivalent; college students encouraged
- Nashville local with reliable transportation preferred
- Valid Tennessee hospitality certification a plus