Job Description
Join our award-winning IT team in sunny Miami! We're seeking motivated foreign professionals for a comprehensive paid training program to become IT Support Specialists. No prior experience required – we provide all necessary certifications and hands-on training. Enjoy competitive benefits, relocation assistance, and a truly inclusive workplace where your unique background is celebrated.
Responsibilities
- Provide Tier 1/2 technical support for enterprise software and hardware
- Diagnose and resolve system issues via remote and on-site assistance
- Document incidents and maintain service desk tickets in ITSM systems
- Collaborate with cross-functional teams to implement technology solutions
- Participate in 6-month paid training covering CompTIA A+/Network+
- Support cloud infrastructure and cybersecurity protocols
- Maintain accurate asset inventory and documentation
Qualifications
- Valid US work authorization or visa sponsorship eligibility
- Fluent English communication skills (written/spoken)
- High school diploma or equivalent (technical degree preferred)
- Problem-solving mindset with strong analytical abilities
- Basic computer literacy (Windows OS, networking fundamentals)
- Willingness to obtain industry certifications during training
- Team player with customer service orientation
- Reliability and punctuality essential