Job Description
Are you looking for a fresh start or your first professional role? Louisville Tech Solutions is currently hiring motivated individuals for entry-level positions in Louisville, Kentucky.
We understand that everyone starts somewhere. That’s why we do not require prior experience. We are looking for candidates who are eager to learn, possess a positive attitude, and are ready to grow with a leading industry player.
As a new team member, you will receive comprehensive on-the-job training to ensure your success. Join a diverse team and build a rewarding career in customer service and support.
Responsibilities
- Assist customers with inquiries via phone, email, and live chat.
- Accurately input and manage customer data into our CRM systems.
- Resolve common customer issues with patience and professionalism.
- Collaborate with the support team to improve service quality.
- Follow company protocols and standard operating procedures.
- Attend daily training sessions and team meetings.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and typing skills (35+ wpm).
- Strong written and verbal communication abilities.
- Reliable internet connection and a quiet workspace.
- Willingness to learn new software and processes quickly.
- Ability to work full-time hours, including some weekends if required.