Job Description
Are you a night owl looking for a challenging and rewarding career in Information Technology? Apex Tech Solutions is currently hosting a Hiring Event for dedicated Night Shift Technical Support Specialists. We are looking for proactive problem solvers to join our 24/7 operations team in Wichita, KS.
As a Night Shift Specialist, you will play a critical role in maintaining our infrastructure and ensuring our clients have uninterrupted service. This is a fantastic opportunity for IT professionals who thrive in a fast-paced environment and want to make a significant impact during off-hours.
Why Join Us?
- Competitive Pay: $22 - $28/hour based on experience.
- Night Shift Premium: Enjoy a night shift differential and a quieter work environment.
- Professional Growth: Clear pathways for advancement into Senior Engineering or Management roles.
- Modern Facilities: State-of-the-art server rooms and ergonomic workstations.
Don't miss this chance to accelerate your career. Apply now to secure your spot at our upcoming Hiring Event!
Responsibilities
- Monitor system performance, network traffic, and server health during the night shift to proactively identify and resolve issues.
- Provide advanced technical support and troubleshooting for hardware, software, and network connectivity problems.
- Manage and prioritize incoming IT tickets and incidents efficiently.
- Document all technical resolutions and create detailed knowledge base articles for the day shift team.
- Perform routine system backups, patches, and security updates to ensure system integrity.
- Collaborate with the day shift support team to ensure seamless handovers and continuity of service.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, IT, or a related field is preferred.
- Minimum of 2 years of experience in technical support, help desk, or systems administration.
- Strong knowledge of Windows and Linux operating systems, networking protocols (TCP/IP), and troubleshooting methodologies.
- Ability to work independently with minimal supervision during night hours.
- Excellent written and verbal communication skills.
- Flexibility to work rotating shifts, including weekends and holidays.