Job Description
Are you a detail-oriented tech professional ready to take your career to the next level? Apex Technical Solutions is looking for a dedicated Night Shift Technical Support Specialist to join our elite team in Nashville, TN. We are currently hiring for immediate start positions for individuals who thrive in a 24/7 operational environment.
As a key member of our IT team, you will ensure business continuity by providing top-tier technical assistance to our clients during the overnight hours. This is a unique opportunity to work in a high-impact role with a competitive salary and flexible benefits package.
Responsibilities
- Provide Tier 2 & Tier 3 Technical Support: Troubleshoot complex hardware, software, and network issues via phone and remote access tools.
- System Monitoring: Proactively monitor server health and network traffic to prevent downtime and security breaches.
- Incident Management: Log, track, and manage IT incidents using our ticketing systems (e.g., ServiceNow, Jira) to ensure resolution within SLAs.
- Hardware & Asset Management: Perform deployment, configuration, and maintenance of desktops, laptops, and peripherals.
- Network Maintenance: Assist in maintaining LAN/WAN connectivity and troubleshooting connectivity issues for remote and on-site staff.
- User Training: Conduct brief training sessions and create documentation for end-users on new software and processes.
Qualifications
- Experience: 2+ years of experience in IT Support, Help Desk, or a related technical field.
- Availability: Must be available to work the full Night Shift (e.g., 10:00 PM - 6:00 AM or similar rotating schedule).
- Technical Skills: Strong knowledge of Windows and Linux operating systems, Active Directory, and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Problem Solving: Ability to troubleshoot issues independently and escalate when necessary.
- Education: Associate degree in Computer Science, Information Technology, or related field (Bachelor's preferred).
- Security Clearance: Must be eligible for a government background check.