Job Description
Are you a technical problem solver looking for immediate work? Apex Tech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in California. If you thrive in a fast-paced environment and want to help businesses operate 24/7, we want to hear from you.
We are looking for a reliable individual to provide critical IT support to our clients, ensuring minimal downtime during off-hours. This is an excellent opportunity for those seeking a stable night shift schedule with competitive pay and benefits.
Why Join Us?
- Immediate Start: Onboard and begin contributing from day one.
- Night Shift Benefits: Competitive hourly rate with potential for shift differential.
- Modern Tools: Work with the latest technology and remote support software.
Responsibilities
- Provide 2nd and 3rd level technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Monitor system performance and alert management to potential outages.
- Perform nightly security patches and system updates.
- Document all incidents, tickets, and resolutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in Help Desk, Technical Support, or IT Service Desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with TCP/IP, DNS, and basic network troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision during the night shift.