Job Description
Join Our Elite Night Shift Team Today!
Apex Global Solutions is seeking a dedicated and detail-oriented Night Shift Technical Support Specialist to join our growing operations in Nashville, TN. We are looking for candidates ready for an Immediate Start who are passionate about delivering exceptional technical support during our critical overnight hours.
As a key member of our support team, you will play a vital role in maintaining our high service standards and ensuring our clients have seamless access to their technical solutions, regardless of the time of day.
Why Join Us?
- Immediate Start Available: Don't wait—start contributing to our success from day one.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Night Shift Premium: Enjoy a shift differential and a quieter, focused work environment.
Responsibilities
- Provide advanced technical troubleshooting and support to customers via phone, chat, and email during night shift hours.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed documentation of all support tickets and customer interactions in the CRM system.
- Collaborate with day-shift engineering teams to escalate and resolve complex issues that require broader technical expertise.
- Ensure strict adherence to company security protocols and compliance standards during all interactions.
- Identify recurring technical issues and provide feedback to improve our product and service offerings.
- Uphold a professional, empathetic, and customer-centric tone in all communications.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in technical support, help desk, or customer service (1-2 years preferred).
- Flexibility to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Strong problem-solving skills and the ability to troubleshoot independently.
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Basic knowledge of Windows, macOS, and common office software applications.
- Ability to pass a background check and drug screening.