Job Description
Welcome to Apex Tech Solutions, where innovation meets reliability. We are currently urgently hiring a dedicated Night Shift Technical Support Engineer to join our elite team in San Jose, CA.
As a night shift specialist, you will play a critical role in maintaining our 24/7 operational uptime. We offer a competitive salary package, comprehensive benefits, and a supportive work environment perfect for night owls.
Why Join Us?
- Competitive pay and comprehensive health benefits.
- Modern, fully equipped workstations.
- Opportunity for rapid career advancement.
- Supportive team culture focused on professional growth.
Responsibilities
- Monitor and troubleshoot complex IT systems and networks during the night shift to ensure 99.9% uptime.
- Provide high-level technical support to internal staff and external clients via phone, email, and ticketing systems.
- Resolve critical incidents and outages immediately with minimal downtime.
- Document all technical issues, resolutions, and system changes in the knowledge base.
- Collaborate seamlessly with the day shift team to hand over pending tasks and status updates.
- Perform routine system maintenance and security updates during off-peak hours.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in technical support, network administration, or system engineering.
- Must be available to work full-time night shifts, including weekends and holidays.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Proficiency in Windows, Linux, and troubleshooting network connectivity issues.
- Excellent communication skills and a customer-centric mindset.