Job Description
We are looking for a dedicated Night Shift Technical Support Engineer to join our 24/7 operations team in Virginia. This is a direct-hire opportunity for a self-starter who thrives in a high-performance environment and values work-life balance through flexible scheduling.
As a key member of our technical team, you will play a crucial role in maintaining system integrity and ensuring seamless service delivery for our enterprise clients during off-hours. You will work independently but collaborate closely with our Day Shift engineering teams to resolve complex technical challenges.
Responsibilities
- System Monitoring: Proactively monitor server infrastructure, network performance, and application health to prevent downtime and proactively resolve issues.
- Tier 2 Support: Diagnose and troubleshoot complex hardware and software issues for internal employees and external stakeholders.
- Incident Response: Lead the initial response for critical system outages, following standard operating procedures to restore services quickly.
- Documentation: Maintain detailed, accurate logs of all incidents, resolutions, and system configurations in the ticketing system.
- Access Management: Assist with user account provisioning, password resets, and security clearance requests during the shift.
- Cross-Functional Collaboration:
Qualifications
- Experience: 2+ years of experience in IT support, Help Desk, or System Administration.
- Shift Requirement: Must be willing and able to work a consistent Night Shift (11:00 PM - 7:00 AM).
- Technical Skills: Strong knowledge of Windows Server, Active Directory, and basic networking (TCP/IP).
- Tools: Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., JIRA, ServiceNow).
- Communication: Excellent written and verbal communication skills for clear technical documentation and reporting.